Support & FAQ

Answers to the most common questions about Prime Looks.

How do I delete my photos and data?

Open the app and go to Settings → Delete my data to remove individual photos or your entire account and everything associated with it. You can also email [email protected] from your account email and we'll delete it for you. Deletion is permanent — see our Privacy Policy for details.

How do I cancel my subscription?

Go to Settings → Subscription → Cancel, anytime. Your Pro access continues until the end of the current billing period, and you won't be charged again. We don't offer partial refunds for unused time, except where required by law.

How do I restore Pro on a new device?

Just sign in with the same email you used to subscribe. Your Pro status, photos, and analysis history are tied to your account and will sync automatically.

Are my photos private?

Yes. Your photos and results are visible only to you. They are stored encrypted in our Supabase cloud, we never sell your photos or face data, and we never train AI models on your photos without your explicit consent. Full details in our Privacy Policy.

How does the AI scoring work?

Our AI analyzes visible facial features — jawline definition, skin quality, facial symmetry, and the eye area — and combines them into an overall attractiveness score with a per-trait breakdown. Scores are generated automatically and are meant as an honest, objective starting point for self-improvement, not a definitive judgment. Lighting, angle, and photo quality all affect results.

How do I install Prime Looks as an app?

Prime Looks is a Progressive Web App (PWA) — no app store needed. On iOS: open the site in Safari, tap Share, then Add to Home Screen. On Android/Chrome: tap the menu (⋮) and choose Install app or Add to Home Screen.

What is the refund policy?

You can cancel anytime and won't be billed again, but we generally don't refund partial billing periods. Lifetime ($99) is a one-time, non-recurring purchase. If you believe you were charged in error, contact us at [email protected] and we'll make it right. Nothing here limits any refund rights you have by law.

Why did my score change between scans?

Small variations are normal — different lighting, camera angle, facial expression, and photo quality all influence the AI's analysis. For consistent tracking, use similar lighting and a clear, front-facing photo each time.

How do I contact support?

Email [email protected] or use the form on our contact page. We typically reply within 24–48 hours on business days.

Is Prime Looks free?

Yes — the core face rating is free. Pro ($9.99/mo or $49.99/yr) unlocks unlimited scans, full trait breakdowns, and personalized plans, and a $99 Lifetime option is available for a one-time payment.

Still stuck? Contact us — we usually reply within 24–48 hours.